Inbox Triage Operator

Job description

Pulls from connected inboxes or ticketing systems. Classifies by intent and content, sets priority and queue, suggests assignee, and posts a triage summary. Bounded to triage only—no auto-reply.

Systems it connects to

Operator capabilities

• Reads inbox
• Classifies requests
• Sets priority
• Assigns queue
• Surfaces next actions

Actions it can take

1. Pull new messages
2. Classify intent and priority
3. Assign queue and suggest owner
4. Post triage summary

Actions requiring approval

The following are queued for human approval before the operator executes.

• →Queue override
• →Priority escalation

Boundaries — what it won't do

This operator does not perform the following automatically.

• Does not send replies
• Does not close tickets
• Does not modify customer data

Trial outcome promise

Results in first 7 days

Typical outcomes from trial runs. Results depend on your volume and configuration.

Install flow

Four steps: company info, choose systems to connect, set responsible approver, start trial.

1. 1Enter company name and work email.
2. 2Select which systems this operator will connect to (e.g. CRM, inbox).
3. 3Define who approves actions that require a human check.
4. 4Start your 7-day trial. Configure and run from your dashboard.

FAQ

• What happens when the trial ends?

  You get a summary of what the operator did during the trial. If you subscribe, it continues with the same connections and settings. No data is deleted.

• Can I change systems or approvers during the trial?

  Yes. From your dashboard you can add or remove system connections and change the responsible approver at any time.

• What if the operator doesn't fit our workflow?

  Cancel before the trial ends—no charge. Your data is yours; we don't lock in your systems.